Refund Policy

Last updated: October 2, 2026

Our 90-day guarantee

You have 90 days from the day your order is delivered to request a return and a refund.

Please note: return shipping costs are paid by the customer and are not refundable (unless your item arrived damaged, defective or wrong — see below).

How to start a return

1. Contact us first. Email info@veltroease.store with your order number. Please don't send anything back before you hear from us — returns sent without our instructions can't be processed.

2. We'll send you the next steps. We'll reply with the return address and guide you through the rest. Returns go back to the location your order was shipped from, which is why we give you the address directly.

3. Send it back. Pack the item securely (in the original packaging if you still have it), ship it with a tracked method at your own cost, and send us the tracking number.

Refunds

Once your return arrives and is checked, we'll email you and refund the purchase price to your original payment method. Refunds are usually issued within 5–10 business days; your bank may need a few extra days to show it.

Damaged, defective or wrong items

If your item arrives damaged, doesn't work, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no extra cost to you.

Questions?

Email us any time at info@veltroease.store.