Shipping Policy
Last updated: October 2, 2026
Processing time
Orders are prepared within 1–2 business days (Monday–Friday, excluding holidays).
Delivery time
After your order ships, delivery usually takes 7–10 business days.
Shipping costs
Shipping costs, if any, are shown at checkout before you pay.
Tracking
When your order ships, you'll receive an email with your tracking number. You can also check your order on our Track Order page.
Delays
Carrier delays, weather or high demand can sometimes slow delivery. If your order runs late, contact us and we'll look into it right away.
Shipping address
Please double-check your address at checkout. If you spot a mistake, email us as soon as possible — we can update it before your order ships.
Lost or missing packages
If your tracking shows no movement for 10 business days, or your package is marked as delivered but you can't find it, contact us and we'll help.
Duties and taxes
Any import duties or taxes that apply in your country are shown at checkout where possible. Otherwise, the carrier may collect them on delivery.
Questions?
Email us at info@veltroease.store.